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Power Virtual Agent

What is Power Virtual Agents?

Power virtual agent is a very powerful tool developed by Microsoft. Power virtual agent is another very important part of the power platform. It is a no code tool for building chatbots. It also includes Microsoft Power Automate (aka MS Flow) as well as Power BI reports. Making a chatbot with the help of a power virtual agent is as simple as writing a word document. The main focus of the virtual agents are to provide the ease to the user to create a chatbot from their own. It is accessible to all no matter whether you are a business man or a developer.

What are uses of Power Virtual Agents?

  • We can create bots without any code.
  • Power virtual agent chat box can be started in no time.
  • We can create bots quickly and easily using a  code-free graphical interface, eliminating the need for AI expertise or teams of developers.
  • With Power Virtual Agents, you can easily integrate with services and back-end systems out-of-the-box or through hundreds of easy-to-add custom connectors using Power Automate.
  • Power virtual agents not only interact with the user but also is capable of taking actions on their behalf.
  • AI driven dashboard is an important feature that provides you to keep an eye on your bot’s performance.

What are features of Power virtual Agents?

  • Analytics Dashboard: to examine your bots performance
  • Bot Configuration: without any code
  • Core Authoring: Power Virtual Agents are used as a conversational editor to construct your dialogs, add variables or synonyms, and incorporate Power Automate to enable you to connect to other systems.
  • Enhanced natural language capabilities: to understand and phrase complex user language.
  • Hand off to a human agent

 

Our Competencies:

  • Embedding Power Virtual Agent in PowerApps portal
  • configuring different topics for Virtual Agent 
  • Using Power Automate with Power Virtual Agent
 

 

Case Studies:

1

Creating a Power Virtual Agent to Assist the Customers

Client wanted to create a virtual agent to assist the customers and wanted to embed the virtual agent to their PowerApps Portal. So, if any customer visits the portal and faces any issue, a virtual agent can assist them. Also, if a consumer needs any help, Power Virtual agent asks the customer to insert its email address so that one of the users of the management team can assist the customer.