Power virtual agent is a very powerful tool developed by Microsoft. Power virtual agent is another very important part of the power platform. It is a no code tool for building chatbots. It also includes Microsoft Power Automate (aka MS Flow) as well as Power BI reports. Making a chatbot with the help of a power virtual agent is as simple as writing a word document. The main focus of the virtual agents are to provide the ease to the user to create a chatbot from their own. It is accessible to all no matter whether you are a business man or a developer.
Client wanted to create a virtual agent to assist the customers and wanted to embed the virtual agent to their PowerApps Portal. So, if any customer visits the portal and faces any issue, a virtual agent can assist them. Also, if a consumer needs any help, Power Virtual agent asks the customer to insert its email address so that one of the users of the management team can assist the customer.
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